Terms & Conditions

Standard delivery time is 3-5 business days. However, deliveries may be delayed due to unforeseen circumstances such as public holidays, disruptions, or other unavoidable events.

TowelCasa currently does not offer a return or exchange policy. All orders placed are final sale and cannot be refunded or exchanged once processed.

For issues such as defective or damaged products, or if an incorrect item was delivered, please contact us promptly at www.towelcasa.pk/contact-us. We will gladly assist with a replacement or a full refund at no additional cost.

Thank you for choosing TowelCasa! We are committed to providing you with the best quality and service.

We do not have a standard refund policy. However, refunds may be issued in exceptional cases where:

• The product is out of stock.
• The product is defective.

In these cases, the refund will be credited to the same payment method used for the original purchase. Please note that shipping and handling costs are non-refundable.

You may cancel your order any time before it is processed. To cancel your order, please contact us by emailing towelcasa1@gmail.com or by reaching out to our customer care representatives.

Please note:

• Once the order has been dispatched, it cannot be canceled.
• Any changes or requests for return after dispatch will be subject to our Returns and Exchanges policy.